Performance Covenants
SLA-Backed Business Internet
Protect your business with binding Service Level Agreements. Get guaranteed packet delivery, latency boundaries, and financial refund credits for downtime.
What is an SLA-Backed Internet Connection?
A Service Level Agreement (SLA) is a legally binding contract between your business and a telecom provider. While residential or cheap broadband lines are sold on a "best effort" basis with zero speed or repair guarantees, SLA-backed internet guarantees specific operational performance parameters, backed by actual financial refund credits if the carrier falls short of the metrics.
The 4 Standard SLA Metrics
99.99% - 99.999% UptimeGuarantees your internet will experience no more than a few minutes of total downtime over an entire calendar year.
< 10ms LatencyGuarantees the delay time for data to travel through the network path remains below strict millisecond limits.
< 2ms JitterGuarantees latency variations remain minimal, preventing choppy audio drops on hosted VoIP telephone networks.
4-Hour Repair MTTRBinds the carrier to dispatch physical fiber splicing crews to repair severed lines within 4 hours.
Request SLA-Backed Carrier Pricing
Need maximum uptime and corporate accountability? Compare SLA covenants across leading national carriers inside our unified quote system.